General Queries

If clumping occurs in a product, can it still be consumed?

Fructose, polysaccharides, and carbohydrates in plant ingredients may cause clumping. It is safe to consume the product; the quality remains unaffected. 

Do eLEAD’s products contain preservatives? 
No. Because of this, liquid products should be consumed quickly and kept refrigerated upon opening. Please store powdered products in a cool, dry place. 

Why may different batches of the same product taste slightly different? 
Because plants are natural ingredients, it is normal for the taste and color to vary even among a batch of plants harvested at the same time.

When, how, and for how long should I consume eLEAD’s products?

Please refer to the recommendations printed on the product labels.(Example: Rosytime can enjoy anytime after shake well. This product does not contain any preservatives. Please refrigerate after opening.)

Why do some products dissolve more easily than others?

eLEAD’s products are made from various plant ingredients. Sediments are a normal occurrence in products made from processed plant ingredients. The solubility of different plant matter varies, so products made from various plant ingredients will vary in terms of solubility and the amount of sediments. The products are safe for consumption.

Does the presence of white specks in liquid products indicate spoilage? How should I store liquid products?

Rhapsody and RosyTime may sometimes contain white specks. They are gel-like fragments consisting of cactus pectin, plant cell wall, etc. The specks are harmless and do not affect the taste of the products.

eLEAD’s liquid products are rich in nutrients and do not contain preservatives. Hence they may spoil even if they are refrigerated after opening. Hence it is recommended that they are consumed quickly once opened.

Should I stop taking my medication when using eLEAD’s products?

eLEAD’s products are not medications and cannot replace a doctor’s prescriptions. Please consult your healthcare professional if you wish to stop taking any medication.

What is silicon dioxide? Is it a harmful substance?

Silicon dioxide is a naturally occurring mineral commonly found in the earth’s crust, usually in quartz and various organisms. In nature, plants also contain silicon dioxide. It is common for water to contain silicon dioxide. Thus, the life of mankind is closely linked to silicon dioxide.

The American Journal of Epidemiology published the results of a 15-year follow-up study, which found that higher silicon dioxide levels in water help reduce the risk of dementia. The research indicated that adding a daily 10 mg dose of silicon dioxide to drinking water reduced dementia risk by 11%. Therefore, ingesting silicon dioxide is basically harmless.

Silicon dioxide has long been used in cake flour, seasoning powder, and coffee creamer as an anti-caking agent, in beer and wine as a clarifying agent, and often in many vitamin and supplement products in capsule and tablet forms. The U.S. Food and Drug Administration (FDA) classifies silicon dioxide as a food additive permitted for direct addition to food for human consumption. The amount of silicon dioxide used as an anti-caking agent is very small.

References:

Rondeau, V., Jacqmin-Gadda, H., Commenges, D., Helmer, C., and Dartigues, J.-F. (2009). Aluminum and silica in drinking water and the risk of Alzheimer’s disease or cognitive decline: Findings from a 15-year follow-up of the PAQUID cohort. American Journal of Epidemiology, 169(4), 489–496.

Food Additives Permitted for Direct Addition to Food for Human Consumption, 21 C.F.R. § 172.480 (2015).

Why do many products contain maltodextrin? Is maltodextrin safe?

Maltodextrin is Generally Recognized as Safe (GRAS) by the U.S. Food and Drug Administration (FDA). Maltodextrin is a colorless and odorless starch that dissolves easily in water and is used as a filler in many food and beverage products.

Maltodextrin is also commonly used in various manufacturing processes, including spray-drying. In spray-drying, plant ingredients are first concentrated into liquids. These liquids are dried by spraying them onto maltodextrin powder. Without the maltodextrin powder, the liquids would leave nothing behind after evaporation. Hence maltodextrin is added to ingredient concentrates to obtain homogeneous, fine powder.

References:

Direct Food Substances Affirmed as Generally Recognized as Safe, 21 C.F.R. § 184.1444 (2015).

Potter, J. (2015). Cooking for geeks (2nd ed.). Sebastopol, CA, U.S.A.: O’Reilly.

What are phytoestrogens? 

Phytoestrogens are found in virtually all plants, especially beans, vegetables, and nuts. These include soybeans, mung beans, winter melon, broccoli, cabbage, apple, sesame seeds, pistachios, sunflower seeds, chestnuts, almonds, walnuts, and cashew nuts. Phytoestrogens are different from animal-based estrogens. They are natural phytochemicals. Saponins are a major group of phytoestrogens. They are found in many plant foods, including soybeans and spinach. Different phytoestrogens bring the body different benefits.

Reference:

Othman, R.A., Moghadasian, M.H. (2009). Anti-inflammatory properties of plant sterols and phytoestrogens: Experimental and clinical evidence. In A.B. Awad P.G. Bradford (Eds.), Adipose tissue and inflammation (pp. 205–232). Boca Raton, FL, USA: CRC Press.

Will phytoestrogens cause cancer?

No. In fact, they prevent cancer. Research has shown that phytoestrogens fill receptor sites in the body, keeping cancer-causing animal-based estrogens from getting there first. This, in turn, helps to prevent hormone-related cancers (such as breast cancer).

Reference:

The Physicians Committee. (n.d.). Ask the Expert: Soy. Retrieved from http://www.pcrm.org/health/cancer-resources/ask/ask-the-expert-soy

Is it true that fructose promotes cancer cell growth and is not suitable for cancer patients? If so, isn’t cane sugar a better option?

Fructose is a simple sugar that occurs naturally in fruits, vegetables, fruit and vegetable juices, and honey. It is also widely used as a sweetener in foods and beverages. When fructose is joined to glucose, sucrose is formed. Sucrose, often referred to as cane sugar, is commonly found in sugar cane, sugar beets, corn, and other plants.

All cells in the body use sugar as an energy source, and this includes both healthy and cancer cells. Sugar is needed by the body to form DNA, which is composed of long chains of deoxyribose sugar. The digestive system also breaks down complex carbohydrates in grains and vegetables into simple sugars, which the cells use as a source of energy.

Eliminating all sugar from a cancer patient’s diet harms healthy cells that need energy to function. Also, according to the Cancer Treatment Centers of America, there is no conclusive research on human subjects to prove that sugar makes cancer cells grow and spread.

Eating sugar does not necessarily lead to cancer. However, excessive calories from sugar lead to a bigger waistline, which can lead to an increased cancer risk over time.

Experts recommend eating a balanced, plant-based diet and limiting the amount of sugar and calories in one’s diet.

References:

Cancer Treatment Centers of America. (2013, July 2). Does sugar ‘feed’ cancer? Retrieved from author website: http://www.cancercenter.com/discussions/blog/does-sugar-feed-cancer/

U.S. News and Duke Medicine. (2010, January 28). Information on nutrition. U.S. News: Health. Retrieved from http://health.usnews.com/health-conditions/heart-health/information-on-nutrition/overview

I see some black specks in my drink. What is this?

The black specks are ground seeds and skins from the various fruits and vegetables that make up our products. It is perfectly natural and perfectly harmless.

               

Are eLEAD’s products suitable for people who eat mainly plant-based foods?

eLEAD’s products are made mainly from plants. The only animal-related ingredient is honey.

SoyGreen contains natural coffee flavor. Does this mean there is caffeine in SoyGreen?

SoyGreen contains 0.005 mg/g of caffeine.

This is about 93.854% less than the amount of caffeine found in Coca Cola. 

For comparison purposes: Mg/ml or mg/g 

SoyGreen 0.005 

Brewed Coffee 0.401 – 0.835 

Coca Cola 0.0647 – 0.098 

Black Tea 0.059 – 0.295 

Green Tea 0.101 – 0.190 

Chocolate Chips, Semisweet 0.619 
   *1mg/ml = 1mg/g. These are approximations. 

http://www.mayoclinic.org/healthy-lifestyle/nutrition-and-healthy-eating/in-depth/caffeine/art-20049372?pg=2 

http://www.mayoclinic.org/healthy-lifestyle/nutrition-and-healthy-eating/in-depth/caffeine/art-20049372

Are eLEAD’s products suitable for babies, pregnant women, and those with allergies or medical conditions?

If you have a medical condition or allergy, are taking any medication, or if you are pregnant or lactating, please consult your healthcare professional before taking any products.Please consult your healthcare provider before feeding infants or babies any products.

Who is eligible to grab this business opportunity?

Any individual without any background, age, ability, experience and knowledge limitations.

How can I join eLead to purchase products or start the business?

You may join eLEAD team to start your purchase or business through signing up a free account with pressing 

Join eLead Team which can be find in the menu panel or click here

What are eLEAD’s operating hours?

eLEAD’s operating hours are Monday–Saturday  (11:00–20:00), excluding public holidays).

eLEAD follows Hong Kong time because it is based in Hong Kong. Please visit during our operating hours if you wish to pick up your order from the Hong Kong office or if you require other services there.

The eLEAD app and website enable members to place orders, check their bonuses, and access other services conveniently anytime, anywhere.

How do I contact Customer Services if I encounter problems and need help?

eLEAD has discarded the traditional phone-based helpline. We offer excellent online customer services. Should you encounter problems or require help, please email us at CS@eleadglobal.com. Our friendly staff members will do their best to help you.

*eLEAD currently offers customer services in English and Chinese. Please submit your enquiries using either language.

What languages is the eLEAD app available in?

The eLEAD app is currently available in English, simplified Chinese, traditional Chinese, and Korean.

How do I change my bonus payout method?

Log into the eLEAD app. Tap on Profile at the bottom-right corner. Next, select Application. Tap on Bonus Payout Method and select your preference. The administrator needs to verify your information before approving the change.

After applying for the change, you can check its status at Bonus Payout Method. Once the change is approved, you will be able to use your preferred payment method.

How do I add a new delivery address?

Log into the eLEAD app. Tap on Profile at the bottom-right corner. Next, select Delivery Address. Tap on New Delivery Address to add your new delivery address.

How do I delete my original address?

To delete your address, go to Profile and, under Profile Delivery Address, select and hold the address you wish to remove for three or more seconds.

How do I access automated delivery?

Log into the eLEAD app. Tap on Profile at the bottom-right corner. Next, select Automated Delivery. Turn on the option, and choose the default address for automated delivery or add a new address. Your automated delivery will be activated after you agree to the terms and conditions.

Why does the date reflect the next day when I place an order/top up/transfer SV?

To provide a standardized and better service, the eLEAD system is set to Hong Kong time (GMT +8). Please take note of the time difference in Hong Kong with your region/country as we will refer to the Hong Kong time in our system for all official and company matters. A clock set to Hong Kong time is also available on the app under Profile